Last updated: 22 June 2026
NL Scientific Instruments Sdn Bhd (“NL Scientific”, “we”, “us” or “our”) is committed to protecting the privacy of visitors to www.nlscientific.com and of our customers and business partners. This Privacy Policy explains what personal data we collect, how we use and protect it, and your rights. We handle personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and applicable data-protection requirements of the countries we serve.
Information We Collect
We collect personal data that you provide to us directly and data collected automatically when you use our website:
- Enquiry and quotation forms. When you submit an enquiry through our contact forms, we collect your name, company, email address, telephone number and the details of your message or product request.
- Newsletter subscription. If you opt in to our mailing list, we collect your email address (managed through our email service provider).
- Usage data and cookies. We automatically collect technical information such as your IP address, browser type, pages visited and referring URLs through cookies and analytics tools.
How We Use Your Information
- To respond to your enquiries, prepare quotations and provide sales, calibration and after-sales support.
- To process orders and deliver equipment, spare parts and services.
- To send product updates, technical guides and marketing communications where you have opted in (you may unsubscribe at any time).
- To improve our website, products and customer experience, and to maintain the security of our systems.
- To comply with legal, accounting and regulatory obligations.
Cookies and Analytics
Our website uses cookies and similar technologies to enable core functionality, remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings; some features of the site may not function correctly if cookies are disabled.
Sharing of Information
We do not sell your personal data. We share data only with trusted third parties that help us operate our business — for example, our website host, email/newsletter platform, analytics provider, and logistics and payment partners — and only to the extent necessary for them to perform their services. These parties are required to protect your data and use it solely for the agreed purpose. We may also disclose information where required by law.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to maintain business records, and to comply with legal and contractual obligations, after which it is securely deleted or anonymised.
Data Security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. While no method of transmission over the internet is completely secure, we work to safeguard your information at all times.
Your Rights
Subject to applicable law, you have the right to access, correct or update your personal data, to withdraw consent to marketing communications, and to request that we limit or delete your data. To exercise these rights, please contact us using the details below.
International Transfers
As we ship and provide support worldwide, your data may be processed in countries outside your own. Where this occurs, we take steps to ensure your data continues to receive an appropriate level of protection.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
NL Scientific Instruments Sdn Bhd
16, Lorong Sungai Puloh 1A/KU 6, Taman Teknologi Gemilang,
Kawasan Perindustrian Sungai Puloh, 42100 Klang, Selangor, Malaysia
Tel: +603-3884 6088
Web: www.nlscientific.com/contact-us